Shipping Policies

What are your shipping fees?
We use USPS to send orders from our flagship store in Mount Tremper NY, 12457. 

Our flat rate shipping fees are based on five zones within the continental USA only. 

  • $10.95 - ZONE 1: CT, DC, DL, MD, NY, NJ, PA, VA
  • $11.45 - ZONE 2: AL, FL, GA, IL, IN, KY, MA, ME, MI, NC, NH, OH, RI, SC, TN, VT, WV
  • $11.95 - ZONE 3: CO, IA, KS, LA, MN, MO, WI
  • $12.45 - ZONE 4: AZ, AK, MS, NE, OK, SD, TX, WY
  • $12.95 - ZONE 5: CA, ID, MT, NV, NM, ND, OR, UT, WA  

What is your Holiday shipping schedule?
Our Holiday 2023 shipping schedule is as follows:

  • Get your order by Hanukkah: (Starts Fri, Dec 8)
    • Order by Fri, Nov 17 for Special Custom Email/Phone Orders
    • Order by Fri, Nov 24 for Regular Online Orders
  • Get your order by Xmas: (Mon, Dec 25)
    • Order by Wed, Nov 22 for Special Custom Email/Phone Orders
    • Order by Mon, Dec 11 for Regular Online Orders

Can I pick up my order at the store?
Yes! We call this BOPIS (Buy Online Pick-up In Store). You can place your order online and then select "pick-up" at check out. You can then pick up your order at our Mt Tremper store. You will receive an email once your order is ready.

When will my order be shipped, and how soon will I get it?
All of our items are handmade to order, therefore your order will require (2) full weeks to process. You should then receive the order in approximately (3) business days from the time of shipping, depending on your location. Once your order is shipped, you will receive an email from us with tracking. We appreciate your patience.

What if I don't live in the continental USA?
Currently, we are only shipping within the continental USA. We hope to add more locations in the near future. If you live outside of this area please contact us via email at customleathercreationsNY@gmail.com and we can try to accommodate your request. 

What if the item I want is not in stock?
We will inform you by email if an item is out of stock and tell you how long the lead-time is expected to be for the item to come back into stock. At that point you can choose to cancel the order or wait until it's available.

How can I contact you?
You can reach us during regular business hours EST at 845-688-5748. You can also email us at customleathercreationsNY@gmail.com for more info.